Financial inclusion


Africa currently has the highest financial exclusion rates in the world, with the formally unbanked or underbanked population rising as high as 86% in some countries. Approximately one in four adults has access to a formal bank account and an estimated 326 million adults in Africa remain unbanked. There is therefore a significant need for increased inclusion and access to financial services, in order to enable individuals to plan for more sustainable futures for themselves and their families.

In order to support financial inclusion we continue to:

  • Utilise mobile technology and agency banking to promote wider and more convenient access to real banking and other financial services.
  • Develop value-add products and services for financially excluded individuals and SMEs.
  • Implement financial literacy training and awareness through public-private partnerships.